Return Policy

*Please review our complete Policies before placing an order.

Shipping Address
In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.

Note: It is the customer's responsibility to provide a reliable shipping address. If a USPS tracking confirmation, or UPS tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost.

International Orders
Important Note about International Taxes, Duties and Fees: Please be aware that a customs fee, duty fee, import tax, or other types of tax or fees may apply to your order. We do not provide any of this information on individual countries. When purchasing from our website it is up to the customer to research these fees before a purchase is made. The burden of these fees is the responsibility of the customer. *Please review our complete Policies page before placing an order.

Return Policy
We strive to do our best, however, if there is an error on your order, please accept our apologies, you must notify us about shipping errors within 3 business days upon receipt of the product, and we will gladly fix it.

• After notifying us of a shipping error you are required to complete an RGA Form (Return Goods Authorization), before returning your product to receive you RGA number.

• Note: Please be advised that this form does not constitute a credit, or exchange. A final credit will be issued upon approval of the return policy.

• E-mail the completed form to info@ezscreenprint.com within 1 business day of notifying us.

• When we have received your completed RGA Form we will email you an RGA number. Please make sure the form is complete to prevent further delays.

• Once you have received your RGA number via e-mail, please write the RGA number on the packaging box or envelope. Please do not write anything on the original packaging.

• Return product to:

EZScreenPrint
3640 N Crane Pl
Casa Grande, AZ 85122

• The product must be returned unopened and complete with all original items, instructions, packing materials, and in its original new condition.

• Replacement product will only be shipped when original product are returned.

• Replacement will not be granted if product are opened, damaged, or not returned within 10 days of receiving your RGA number. No Exceptions.

Please note we do not reimburse for shipping cost; however, if the product is sent back for replacement, we will cover the shipping cost when we send it back to you, only if the shipping error is due to our mistake.

Change Your Mind
If you request an exchange or return that is of no fault of ours, a 25% restocking fee will apply, plus the cost of shipping and handling. Notify us within 3 business days of receiving the product. No Exceptions.

• After notifying us of an exchange or return complete an RGA Form (Return Goods Authorization), before returning your product to receive your RGA number.

Note: Please be advised that this form does not constitute a credit, or exchange. A final credit, or exchange will be issued upon approval of the return policy.

• E-mail the completed form to info@ezscreenprint.com within 1 business day of receiving your RGA number.

• After notifying us of an exchange or return complete an RGA From (Return Goods Authorization), before returning your product to receive your RGA number.

• E-Mail the complete form to info@ezscreenprint.com within 1 business day of receiving your RGA number.

• When we have received your completed RGA Form we will e-mail you an RGA number.

• Once you have received your RGA number via e-mail, please write the RGA number on the packaging box or envelope. Please do not write anything on the product, doing so will void any credit or exchange.

• Return product to:

  EZScreenPrint
  3640 N Crane Pl
  Casa Grande, AZ 85122

• The product must be returned unopened and complete with all original items, instructions, packing materials, and in its original new condition.

• Replacement product will only be shipped when original product are returned.

• Please note we do not pay for shipping a return or exchange item(s), nor reimburse for shipping costs; customer is responsible for all shipping cost.

• Shipping and restocking fees must be paid before the replacement order can be shipped.

• Replacement will not be granted if returned product(s) are opened, damaged, written on, or not returned within 10 days of receiving your RGA number. No exceptions.

• Items returned to us without an RGA# will not be accepted.

Non-Returnable Items
The following items cannot be returned or exchanged.

• Paint and ink cannot be returned or exchanged for any reason. No exceptions.

• Damaged or opened products, is non-returnable items. No exceptions.

 

*Please review our complete Policiesbefore placing an order.